How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Tracktruck Pest Control to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to send a complaint and what comes next. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or contacted Tracktruck Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, products, work and customer service. If you have a problem with work done in your home, the usual first step is to raise it with the provider and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who often fall short of what we expect may be removed. Please know that Tracktruck Pest Control cannot settle contract disputes, refund a provider's work or make decisions for a provider.

If your concern is about how a pesticide was applied, you can also contact the agency that oversees pest control in California.

How to Send a Complaint

Email contact@tracktruck.garden and include:

• Your name and the way you prefer to be reached
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write to Us

We will reply by email to confirm we received your complaint, usually within a few business days. Then we will look into what happened. That may include reaching out to the provider. After that, we will write back with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to look again. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@tracktruck.garden